How do I send an e-mail from Eunomart to a customer?
To send an e-mail to one or more customers via Eunomart, and collect their details, go to the Customer > Invite customers menu. All you have to do is enter the email address of one or more customers in the bar provided, then click on the enter key. You can then add new e-mail addresses or send the e-mail. For your foreign customers, you can choose the language in which the e-mail is sent. To resend to all your customers in a single click, please click on the corresponding icon at the end of the line. If you have any technical problems, please contact our team by e-mail at [email protected]
Is a business assessment compulsory every year?
Business risk mapping must be carried out once a year. It will be the first document requested by customs in the event of an inspection, which is why it is essential to update this data annually, to ensure that you present a document whose data is up to date.
Can I retrieve a customer valuation from one of my colleagues?
Valuations and databases are not shared between professionals. The idea behind the 5th European Directive is that everyone can spot a risk if they carry out their own risk analysis. You might spot something that your colleagues before you would not. As a result, a customer who may have bought from another gallery must be assessed by you again if he comes to buy from you. This must be done in strict compliance with the Directive, particularly as the risk of money laundering and suspicion may change from one purchase to the next.
At what level of risk should I consider reporting to TRACFIN?
There is no easy answer to this question. You need to analyze the elements at risk and assess the results to determine whether or not you need to file a TRACFIN report.
How do I make a TRACFIN declaration?
You will find all the information you need to make a TRACFIN declaration in our article: https://www.eunomart.com/post/comment-faire-une-déclaration-tracfin